If you get this error within the app, hit the okay button and enter the account details from the bank where you originally signed up for your BVN.

This message is displayed when agents fail to enter their details on the app exactly as it is in their BVN records. If, after 3 attempts, we're unable to verify that the details you have entered match exactly what you have in your BVN records, you'll be locked out of the application for one year.

To resolve this issue, please visit the bank where your BVN was originally registered at to get your exact BVN details. Then, you'll need to reach out to your Cluster Head to have the Moni team unblock your profile, giving you access to enter your correct information.

Please note that the process of unblocking you may take 24 - 36 hours.

We strongly encourage all agents to make their repayments via the app. In the event that you're unable to make your repayment via the app, kindly reach out to your Cluster Head who would liaise with the Moni team to resolve this.

However, if a repayment is eventually made directly to our bank accounts, it may take between 24 - 48 hours to confirm the payment and reconcile your account.

If N/A is displayed under the Repayment Date field in the app, it means there was an error in disbursing your loan. When this happens, kindly reach out to your Cluster Head who would liaise with the Moni team to resolve this. Once this is resolved, you would be able to re-apply for a loan.